Export your organization
Zulip has high quality export tools that can be used to migrate between the
hosted Zulip Cloud service and your own servers. Two types of data exports are
available for all Zulip organizations:
Two additional types of data exports are available to corporate Zulip Cloud
Standard and Zulip Cloud Plus customers:
Export for migrating to Zulip Cloud or a self-hosted server
This feature is only available to organization owners and administrators.
This export is formatted for importing into Zulip Cloud or a self-hosted
installation of Zulip. It is not designed to be human-readable.
- Instructions for all platforms
-
Click on the gear () icon in the upper
right corner of the web or desktop app.
-
Select Organization settings.
-
On the left, click Data exports.
-
Click Start export.
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Select the desired Export type.
-
Click Start export to begin the export process. After a few minutes,
you'll be able to download the exported data from the list of
data exports.
-
Use Zulip's logical data import tool to import your data into
a self-hosted server. For Zulip Cloud imports, contact
support@zulip.com.
Generating the export can take up to an hour for organizations
with a large number of messages or uploaded files.
Full export without member consent
This feature is only available to organization owners.
This export is formatted for importing into Zulip Cloud or a self-hosted
installation of Zulip. It is not designed to be human-readable.
To perform this export, your organization must meet the following requirements:
-
You are a paid Zulip Cloud Standard or Zulip
Cloud Plus customer. In rare cases, exceptions may
be made in case of due legal process.
-
You have authority to read members' direct messages.
Typically, this will be because your Zulip organization is administered by a
corporation, and you are an official representative of that corporation.
By requesting and approving this export, you will assume full legal
responsibility that the appropriate employment agreements and corporate policy
for this type of export are in place. Note that many countries have laws that
require employers to notify employees of their use of such an export.
- Instructions for all platforms
-
Email support@zulip.com with your
organization's zulipchat.com URL, asking for a full export without
member consent. Please send the email from the same address
that you use to sign in to Zulip, so that Zulip Support can verify
that you are an owner of the organization.
-
Once your authority to request the export has been verified, you will receive
an archive in the .tar.gz format containing all the information for your
organization.
-
Import the tarball using Zulip's logical data import tool.
Compliance export
This feature is only available to organization owners.
This type of export is recommended if you plan to work with the exported data
directly (e.g., reading messages or processing them with a script), rather than
importing the export into a new Zulip organization.
To perform this export, your organization must meet the following requirements:
-
You are a paid Zulip Cloud Standard or Zulip
Cloud Plus customer. In rare cases, exceptions may
be made in case of due legal process.
-
You have authority to read members' direct messages.
Typically, this will be because your Zulip organization is administered by a
corporation, and you are an official representative of that corporation.
By requesting and approving this export, you will assume full legal
responsibility that the appropriate employment agreements and corporate policy
for this type of export are in place. Note that many countries have laws that
require employers to notify employees of their use of such an export.
- Instructions for all platforms
-
Email support@zulip.com asking for a compliance
export. Please send the email from the same address that you use to sign in
to Zulip, so that Zulip Support can verify that you are an owner of the
organization. You will need to specify:
-
The zulipchat.com URL for your organization
-
What limits you would like on the export. Currently, compliance
exports can apply any combination of the following filters:
- Message sender
- Message recipient
- Message contents, by specific keywords
- Sent timestamp before, after, or between dates
If you need other limits, please ask.
-
Your preferred format for the export: CSV or JSON.
-
Whether or not you want to receive copies of all attachments referenced in
the exported messages.
-
You will receive the requested information once your authority to request the
export has been verified.
- Instructions for all platforms
-
Click on the gear () icon in the upper
right corner of the web or desktop app.
-
Select Personal settings.
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On the left, click Account & privacy.
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Under Privacy, toggle Let administrators export my private data.
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